Customer service typically comes as a premium feature.
I argue it is one of the most basic needs and the foundation of any business.
Why should the customer service I get with a $70/m cellphone bill with sprint be any worse (and it is) Than when it was $100/m with Verizon Wireless?
difference in network, infrastructure, cost, frequency, coverage are all things i can accept for price differences. The ability for someone to say I’m sorry we messed up and we still want your business is not an acceptable difference for the dollar.
Advertisement
