Customer service typically comes as a premium feature.
I argue it is one of the most basic needs and the foundation of any business.
Why should the customer service I get with a $70/m cellphone bill with sprint be any worse (and it is) Than when it was $100/m with Verizon Wireless?
difference in network, infrastructure, cost, frequency, coverage are all things i can accept for price differences. The ability for someone to say I’m sorry we messed up and we still want your business is not an acceptable difference for the dollar.
