So….
I’m not terribly satisfied. I’ve called well over three times and been on the phone for over 20 minutes each time. The most recent time I called and spoke to a Brittany who informed me that no package was ever sent out because they were waiting on investor approval, I told her the bank was supposed to have sent me the paperwork to send back so that the investors could approve and that was the paperwork I was missing.
She couldn’t find the information on the package so I had her transfer me to a supervisor who in two seconds located the documents. He noted that I had been sent paperwork already and I asked him to verify if there was a unit number on the shipped package he said no. I asked him to keep me on the line, call fed ex, and have them call me when they have successfully updated the documents. He put me on hold, you would think this would resolve everything right?
Minutes later somehow I was talking to someone in a different department who spoke almost no english and I couldn’t understand at all, one minute later I was disconnected and hung up on by the machine and I have not received a call from fed ex, bank of america, nor received the documents.
I’m starting to think there’s only so much you can influence with patience, legal action just seems required now-a-days.
If a lawyer is reading this and can sue Bank of America and get me my house I’ll pay 10% of the value of whatever they recoup for me.
How is this not resolved yet? I can’t even get a set of documents… no wonder only a fraction of the homeowner affordability plan has been utilized.
The Magnus Effect 