So initially I wasn’t upset.  More amused with how Bank of America can’t actually seems to keep track of how badly they service the customer.  At this point I am now becoming irritated, thus the links.

Bank of America decided to finally send me my documents…  or my condominium complex my documents.

Even though Bank of America technically owns my residence they neglected to include a unit number on my refinance documents.  Fed Ex had my phone number and called to leave a message saying they needed my unit number.

How does this happen?

Either way I called them back to try to locate me.   They couldn’t even find the documents that were to be sent.   Further more a Bank of America associate had called me the day before any documents had attempted to arrive to ask if everything had gone ok and I had asked them to follow-up with me on the following Tuesday and leave a message with a number for me to contact them at.  That would have been exactly a week ago.

Have not heard a thing from Bank of America in fact I tried to call them 3 times last night and just speak to a live person.  the first call I didn’t identify myself and the system hung up on me.  the following calls I pressed all the little buttons they wanted and got transferred around about 100 times and even was on hold at times in order to press more buttons but did not successfully speak to a real live person.

FedEx gave me some number to reference but I have no access to that message and no idea what number it was that they left.  At this point, in dealing with a mortgage refinance in which one way or another I represent 600,000$ in overall revenue and at least 200,000 in profit over the next 30 years you would think that they would treat me as more than just a #.   Afterall I represent a profit of at least 6k per year for no reason other than staying with them as my lender.

All I am is a number bouncing around between two giant companies that don’t have any time or resources for me.  If there are other people who are being treated like I am this is a huge problem as a corporation.  5 of me = a net loss in profits of over a million dollars.

Don’t let this happen to your company.